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Columbus News

Posted on: August 5, 2019

City of Columbus Expands Bill Pay Options for Utility Bills

The City of Columbus Water/Wastewater Department Launches New Bill Pay Service with the Addition of Phone Payments and Pay by Text.

The City of Columbus is pleased to announce the launch of its new electronic billing and payment service through Invoice Cloud, offering customers greater flexibility to view and pay their utility bills. The new service also enables customers to make a payment by phone 24/7 through an automated payment line or take advantage of the Pay by Text option to receive text message notifications and conveniently pay with a text message using their default payment method.

The easy-to-use payment portal provides customers with quick access to their account to view bills, check their balance and make payments with credit/debit card or electronic check, which is a new option. Features include an “at a glance” dashboard, scheduling one-time or automatic payments, securely storing payment information, and receiving email and text (optional) reminders. Paperless billing will continue to be available. Creating an account is recommended to access all the features, however, it is not required to view and pay bills online.

Customers can make payments online or enroll in Pay by Text by going to the City of Columbus’ website www.columbusne.us and clicking on the columbusne.us/payonline link. Phone payments can be made by calling 855-667-0981.

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